Hassle Free Returns

Return any product quickly and easily.

Buying a rug online can be a little nerve racking. How will it look in your space? Is the size right? How will the color scheme complement your existing furniture and décor? There are so many questions and yet most can’t be answered until you see your new carpet in place.

 

But what if it just doesn’t work?

No problem.

Make a hassle-free return

At Erbanica, we want to make your life easier, not more difficult. It’s our passion and our commitment to help you find the most exquisite rugs for your home, cottage, office or studio. If it’s not quite right or you simply don’t like it once you receive it, we want you to return it to us so you can find something that you absolutely love! And that’s why we’ve worked hard to make our returns process as fast, easy and bother-free as possible.

 

How it works

Follow these steps to return any rug you’ve purchased from Erbanica.

► Be sure to start the return process within 30 days of your purchase.

► Email us at admin@erbanica.com and let us know you’d like to return your product.

► We’ll send you a return email with a shipping label.

► Simply put your rug back in its original packaging, put the shipping label on the package and send it back to us.

► No matter where you’re located, you’ll only be charged one low, standard

► shipping fee to mail the package. (There are no restocking fees or hidden charges.)

 

That’s it. You’re done.

 

And then, of course, we hope you’ll go back through our product selection to find a better match for your space.

Have questions?

 

Contact us anytime. We’re happy to help.