Please take time to read all sections to avoid error in cleaning. For any further questions, contact us!

We recommend a suction vacuum for routine cleaning. Rotating brush cleaners and beater bars damage pile surface. Beater bars tend to catch the bordering pile of the rug and lift fibres causing them to fall out. Light marks or dirt can be cleaned with a damp cloth. Please follow all care instructions on your rug for best results.
For shag rugs, shaking the rug or using a vacuum with a nozzle attachment is best.
Rugs containing high amount of viscose (>60%) should be professionally cleaned. Spills of any kind, including water, should be avoided. Not recommended for high traffic areas.

Blot any liquid or spills immediately with a dry absorbent cloth or white paper towel. Some stains may be cleaned with a mixture of mild clear detergent and lukewarm water, or by using carpet shampoo. Spills should never be scrubbed. Avoid excess water during cleaning, and dry the rug on a flat surface. Using harsh chemicals may damage your rug. Seek professional cleaning advice for severe stains.

Wool and jute rugs normally shed for the first 2-3 months of use. Fluff/shedding is also common in some of our synthetic rugs (acrylic, viscose, and polyester). We recommend regular vacuuming without a beater bar to remove excess fluff or fibres.

Some strands of the rug pile may appear longer that the rest. Do not try to pull these out, instead simply trim with sharp scissors.

Minor creases may occur during the packaging process. Any marks or creases that appear upon delivery are normal and will reduce with regular vacuuming.

Start by shaking rug to remove any loose debris (vacuuming works as well if surface is not wet). Place in washer with the design side exposed. Wash in cold water on a delicate/gentle cycle using a mild detergent. Do not use bleach. Tumble dry on low heat or hang and air dry. For pet odours, add 1/2 cup of white vinegar to your mild detergent to neutralize the smell.

Avoid placing jute rugs in high moisture areas (bathroom, kitchen, mudroom, etc.) as they are susceptible to mold and mildew. Also, avoid spilling liquid or using liquid to clean it.