Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
It is normal for new rugs to shed yarn fibers. Depending on the weave type of your area rug and where it is being used, it may continue to shed over the span of its lifetime. Proper and regular vacuuming will help pick up rug fibers and keep the rug looking fresh and clean.
The images we display have the most accurate colors possible. Please keep in mind that color variances may occur with handmade items. In some instances, patterns may vary according to size as well. These are not considered defects.
To cancel your order, please call us as soon as possible at 905-670-1692 or email us at admin@erbanica.com and let us know you wish to cancel. Unfortunately, we cannot cancel orders that have already been shipped.
Yes. While we often give free shipping on orders to customers, we are not able to offer free shipping for returns. We do however discount our return shipping rates for your convenience and provide you with quick-print FedEx return labels to make the process easier for you. You may also contact any local carrier of your choice to request return shipping quotes.
Of course! For most of our rugs we offer a 30-day trial period where you can try your rug on at home and return it for a refund on the full price of the rug.